Terms and Conditions
We hope you will be delighted with your GAN product. However, if you are not happy with your goods please notify us in writing within in 7 days of receipt that you intend to return. Returned goods must be received within 14 days of receipt.
PLEASE NOTE, SALE ITEMS ARE NOT ELIGIBLE FOR A REFUND. EXCHANGE ONLY.
Items will be refunded or exchanged providing the item is returned in a new and unused condition. They should be in the same condition as when they arrived with the original packaging intact and tags attached. Please note that you are responsible for taking all due care to ensure the items are received in a good condition and not damaged in transit.
BEFORE RETURNING an item please contact us by e-mail at firstname.lastname@example.org to obtain a Return Number.
When returning the goods please write this return number on your invoice and the outside of the box.
Please note that any goods that are not accompanied by an official return number will not be accepted. Post and package costs are not refundable unless the item is faulty. Postage for exchanged returns is chargeable. Please be aware that the maximum amount refundable for return postage is $50.
We are not responsible for return postage or packages that do not reach us. Please ask at the post office for a free certificate of postage.
In the event of the goods being faulty, where it falls within the 12 month guarantee, we will cover all costs for postage up to a maximum of $50, and offer an exchange, repair or refund whichever is deemed to be most appropriate by GAN.
Please check your order carefully before sending it.
This does not affect your statutory rights.
TYPES OF PAYMENT:
We accept all major credit and debit cards.
All prices are quoted in Australian Dollars (AUD). The total cost of your order is the price of the products ordered plus delivery.
The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.
Once we have received your order we will send you an email as confirmation. This email will contain your order number which should be used if you need to track your order. You will receive another email once your goods have been dispatched with details of our designated courier and tracking number.
All GAN products sold online are in stock, where possible. If materials or colours differ from what is represented online or the style is not available after the sale has been made, you will be contacted and notified within 3 working days.
Every effort is made to ensure that all the information provided on the GAN website is correct at the time of going online.
If we discover an error relating to your order, we will contact you as soon as possible to advise you of the error and confirm that you still wish to proceed.
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time the relevant information is posted on the site. Although we aim to keep the website as up to date as possible, the information, including Product Descriptions, appearing on this website at a particular time may not always reflect the position at the moment you place an order.
Due to technical limitations, slight variations between the colour and texture of the actual product and the image of the product shown on this website are to be expected.
No order is binding on you or GAN until we have accepted it. You will own the items we supply you from the moment they are put in the hands of our chosen carrier, or in payment in full of the price of the items and any delivery charge, whichever is later. These terms and conditions cannot be varied by you or us unless made in writing and signed by both parties.
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
We may cancel an order for any item at any time before delivery. You will be advised by email or telephone if we are unable to complete your order.
By entering and using this site, you acknowledge and agree that all the text, graphics, images, photographs and designs including fabrics, accessories and products which appear on this site, and the design, look and feel of the site itself, are protected by copyright, design right, trade mark rights and other intellectual property rights, which are either owned by GAN or licensed to it by third parties. You acknowledge and agree that the material and content contained within this web site is made available for your non-commercial use only. You may view and download such material and content onto only one computer hard drive for such purpose.
You agree to and agree not to assist or facilitate any third party to:
- Copy, reproduce, transmit, adapt, publish, display or distribute any part of this site;
- Commercially exploit or create derivative work of such material and content or to incorporate any of it into other work, including any website, whatsoever;
- Copy, make any design documents, make articles to, or otherwise use any of the designs depicted in this site; or
- Use the graphics on this site separately from the accompanying text; except with the prior written consent of GAN.
This site contains proprietary notices such as moral rights, trademarks, design and copyright information, the terms of which must be strictly observed and followed.
All rights not expressly granted in these terms are reserved.
Your use of this site is at your sole risk. Certain links on this site may lead to other web sites, which are not under the strict control of GAN. When you activate any of these links you will leave the GAN web site. We will accept no responsibility or liability in respect of the material on any web site that is not under our control.
You will not resell any goods or offer any goods for sale, in any country without our prior agreement.
You agree fully to indemnify, defend and hold us, GAN, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, against all claims, liability, damages, losses, cost and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use on this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
Please be assured that any information you pass to us is keep private and confidential. We will not share, rent or sell your personal information without your consent.
We collect information when an order is placed on our site. We hold personal information such as name, address and phone number to allow us to fulfill your order and manage your account. We do not hold credit card details. These are passed directly onto our payment partners system and are not recorded on our system.
Occasionally we may need to ask for additional information to verify your identity or for authentication. Your personal information may be checked with a credit agency to prevent fraud. We also reserve the right to disclose your details to a third party if a complaint arises concerning your use of our site that is inconsistent with our Terms and Conditions. We reserve the right to disclose your details to comply with any applicable laws or lawful government requests we may receive.
We may collect non-personnel data about the use of our website. For example the length of time spent on the site, pages visited or volume of usage.
If you have any further inquires or would like us to remove your data from our database please email us at email@example.com and we will remove your details within one month of the request.